Frequently Asked Questions
When should I put my trash out?
Before 7:00 a.m. on collection day. We advise all residents to have items out curbside the night before.
How do I dispose of furniture, appliances, etc.?
Please call our office at least 24 hours before your pick up day for pricing and to schedule these items for removal. For a list of bulk items we pick up, click here to refer to our Bulk Item Service.
What are considered unacceptable curbside items?
Antifreeze, asbestos, construction materials , chemicals, paint, poisons, propane or helium tanks, sod, tires, tree stumps, dirt, and rocks are among our unacceptable items. Click here to refer to our Services.
How can I pay my bill?
We accept payments by phone, mail, in-person, or online. You can pay by cash, check, money order, or credit card. We accept VISA, American Express, MasterCard and Discover. We now offer electronic billing to reduce our paper billing. Call Customer Service for more information 770-592-1515.
What’s your holiday schedule?
We are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. If the holiday falls on your scheduled service day, your trash will be picked up on the following day. All remaining pickups for that week will be one day late.
Do you have special rates for the entire subdivision trash removal?
Yes we do! It’s our HOA Service. Click on our Services page or just call 770-592-1515 and let us help you.
How am I billed?
Customers are billed quarterly. Your statement will be in your mail one month prior to your due date.
If I get my neighbor to sign up, what do I get out of it?
One free month for you and your neighbor. Just make sure to have that person’s account number.
Should I put out my recycling and yard waste at the same time as my trash?
Yes. Just remember, we take plastics #1 thru #7, tin, aluminum, newspaper, magazines, junk mail, phone books and catalogs, paperboard . All cardboard boxes should be flattened. We don’t take Styrofoam.
Each customer is allowed ten bags of yard debris per week. Sticks must be tied and bundled and cut to 4 ft. We don’t take tree trunks, dirt, rocks and construction debris.
Where should I locate the trash can to be picked up?
Put the can at the corner of your driveway at the opposite end of the mailbox location.